As we are a German company and are subject to German law the terms and conditions of business are written in German language. Please refer to the German Geschäftsbedingungen (= terms and conditions of business).
All prices and delivery conditions,
as well as statements concerning included taxes, warranty, right of
return, and similar information that is published on this website
(www.doepfer.com or www.doepfer.de) is valid only for deliveries to Germany. In
all other cases the prices and terms and conditions of business of the
corresponding foreign representative or dealer are valid. Please contact the
representative in your country if the delivery is not within Germany. You find
all our foreign representatives and dealers on our dealer
and representative page.
Attention! These terms are valid only if you order from Doepfer directly (i.e. Doepfer Musikelektronik GmbH, Germany). If you order from a representative or dealer the business terms of the representative or dealer are valid !
Translation of the most important sections of the terms of business (right to return, special designs and warranty conditions):
The customer has the right to return the goods within 14 days from the delivery date. The shipment charges for both direction (from Doepfer to the customer and back to Doepfer) are not refunded but have to be payed by the customer (exception: consignments within Germany, for this please refer to the German Geschäftsbedingungen, especially the remarks concerning the Widerrufsrecht).
Except from any return are these articles: special designs (this includes customer specific A-100 systemsm, but not the A-100 basic systems), semiconductors (including integrated circuits), special orders (including special electronic parts, spare parts that have to be ordered especially, special keybeds), articles from the Sonderliste, and all articles that are not in the original conditions (e.g. modules that have already been assembled, used articles, dirty articles, articles with scratches or other mechanical/optical faults, articles where the housing/case has been opened, returns with missing user manuals or missing original packages).
resp. his representative/authorized dealer warrants the mechanical and
electronic components to be free of defects in material and workmanship for a
period of 2 years from the original date of purchase, in accordance with the
warranty regulations described below. If the product shows any defects
within the specified warranty period that are not due to normal wear and tear
and/or improper handling by the user, Doepfer or his representative/authorized
dealer shall, at its sole discretion, either repair or replace the product or
repay the purchase price deducting reasonable charges for the period of usage.
The product has to be sent to the representative/authorized dealer where it was
purchased. Shipment directly to Doepfer is applicable only if the product was
purchased from Doepfer directly. If the warranty claim proves to be justified,
the product will be returned to the user freight prepaid. Warranty claims other
than those indicated above are expressly excluded.
product has to be returned in its original shipping carton, together with a copy
of the invoice and possibly the return authorization number (in case the the
manufacturer, representative/authorized dealer uses the return authorization
procedure). Warranty services will be furnished only if the product is
accompanied by a copy of the original retail dealer's invoice. Please call
Doepfer or the representative/authorized dealer during the normal business hours
before returning the product and ask for the respective returning procedure.
Shipments without freight prepaid will not be accepted.
Free inspections and maintenance/repair work are excluded from warranty, especially if caused by improper handling of the product by the user. This also applies to defects caused by normal wear and tear, in particular, of hammer mechanics and touch felts of the keyboards, keyboard keys, rotary or slider potentiometers (including modulation wheels, pitch-bender and drawbars), switches, keys, buttons, sockets (e.g. miniature jack sockets, 1/4" jack sockets, USB and Midi sockets), joy sticks, ribbon controllers and similar electro-mechanical parts.
or defects caused by one or more of the following conditions are not covered by
misuse, neglect or failure to operate the unit in compliance with the instructions given in the user manual
connection or operation of the unit in any way that does not comply with the technical or safety regulations applicable in the country where the product is used
damages or defects caused by force or any other condition that is beyond the control of the manufacturer
repair or opening of the unit carried out by unauthorized personnel (including
the user) will void the warranty.
any inspection/repair of the product by Doepfer or his representative/authorized
dealer shows that the defect in question is not covered by warranty, the
inspection/repair costs have to be payed by the customer.
which do not meet the terms of this warranty will be repaired at the buyer's
expense. Doepfer or his representative/authorized dealer will inform the
customer of any such circumstance. If the buyer fails to submit a written repair
order within 4 weeks after notification, the unit will be returned C.O.D. with a
separate invoice for the working hours (required to disciver that the the defect
is not covered by warranty), freight and packing. Such costs will also be
invoiced when the buyer has sent in a written repair order.
This warranty is extended exclusively to the original buyer (customer of retail dealer) and is not transferable to anyone who may subsequently purchase this product. No other person or company (e.g. retail dealer) shall be entitled to give any warrany promise on behalf of Doepfer.
Failure of Doepfer or his representative/authorized dealer to provide proper warranty service shall not entitle the buyer to claim (consequential) damages. In no event shall the liability of Doepfer or his representative/authorized dealer exceed the invoiced value of the product.